Frequently Asked Questions

• What are your business hours?

  Our customer support team is available Monday through Friday, from 9AM to 5PM Eastern Time.

• How quickly will I receive a response?

  We aim to respond to all inquiries within 24 hours during business days.

• What information should I include in my support request?

  Please include your full name, order number (if applicable), a detailed description of your issue, and any relevant screenshots or documentation that might help us resolve your case faster.

• Do you offer phone support?

  Yes, phone support is available during our business hours. You can reach our support team at +1 (555) 123-4567.

• How can I check the status of my support ticket?

  You will receive an email with your ticket number after submitting a request. You can use this number to check the status by logging into your account or replying to the email.